Marketing is ultimately about connecting with a group of people and communicating a message to them. Simple in essence; enormously challenging in execution. The myriad of information, options and opportunities at hand mean that you can approach the connection/communication task from a variety of angles.
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I mentioned in my last post the importance of data in any truly customer centric strategy. The problem we have in digital marketing however is the sheer volume of data that we can gather. It’s easy to be obsessed with the collection of it and then become overwhelmed once we have it.
Lots of organisations talk about delivering a “customer centric experience” but how can you do this if you don’t really know who your customer is? By this, I am not talking about broad demographic segmentation models but quite personalised, specific information on the individual customer.
Hear Ben Mangold talk about his panel discussion at ad:tech “designing a data centric digital strategy”
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